Reference

How Legal Terms Apply To Your Account

Every rule on this page covers your Tekabat account — deposits through bKash, Nagad or Rocket, data we hold, and how a withdrawal gets verified. Access depends on your local law and eligible regions, so read this before you open an account.

Terms of UsePrivacy HandlingAccount VerificationBangladesh Eligibility
Tekabat How Legal Terms Apply To Your Account
POLICY CONTACT PATHS

How To Reach Tekabat Support On Policy

Questions about a clause, a data request or how a withdrawal gets verified go to the same support desk you'd use for an account issue. Open the chat window from the app or the mobile browser — the conversation carries over if you switch devices mid-session. For anything tied to your bKash, Nagad or Rocket wallet, keep your transaction reference ready; it speeds up how quickly we can trace the specific transfer and answer the policy question behind it.

Team online

Live Support Chat

Open live chat from your account menu on the app or browser; it's the fastest path for a question about a specific clause, a wallet dispute or how a withdrawal gets verified before it clears.

Email For Data Requests

Send a written request if you want a copy of your account data, a correction, or removal — email keeps a record both sides can reference if the request needs follow-up later.

In-App Policy Pages

Every terms and privacy page also sits inside the app itself, so you can check the current wording on your phone without switching to a browser or losing your place in the lobby.

DATA AND ACCOUNT SAFETY

How We Handle Your Data And Account

We collect only what's needed to run your account — your registration details, your wallet transaction history and basic device data tied to each login. Cookies keep your session active while you move between the app and a mobile browser, nothing more. Two-factor checks and OTP confirmation protect login and withdrawal steps, and we retain account records only as long as running the account and settling a payment dispute requires. Ask for a change or a copy of what we hold and our support desk will route it to the right team.

Account Data We Keep We hold your registration details, login history and wallet transaction records tied to bKash, Nagad or Rocket transfers — enough to run your account and resolve a payment dispute if one comes up.
Cookies And Session Behaviour Cookies remember your login state so you're not typing a password every time you switch from the app to a mobile browser mid-session, and they clear once you sign out fully.
Login And Withdrawal Checks An OTP step confirms each login and each withdrawal request, and we ask for wallet verification before a bKash, Nagad or Rocket payout clears to keep the account holder protected.
Requesting A Change Or Copy Contact support if you want your data corrected, copied or removed; we keep records only as long as your account is active or a dispute is still open.

Common Questions About Our Legal Terms

These are the questions we hear most about the legal side of a Tekabat account — from eligibility to data requests to how a withdrawal gets checked. If your question isn't covered here, our support desk can walk through the specific clause with you directly.

Access depends on your local law and eligible regions — we don't offer a blanket legal opinion. Check the rules where you live before you open an account, since regional rules can differ.

We collect your registration details, wallet information tied to bKash, Nagad or Rocket, and basic device data used for login and account security checks — nothing beyond what running your account needs.

Yes — contact support and request removal; we act on it once any open withdrawal or dispute tied to your bKash, Nagad or Rocket transactions is settled.

No — the same terms apply on the app and on browser, and your account, wallet balance and history carry over exactly when you switch between the two.

We match your withdrawal request against the wallet used to deposit — usually your bKash, Nagad or Rocket account — and may ask for a quick confirmation step before the payout clears.

Reach the support desk with your transaction reference; disputes over a bKash, Nagad or Rocket transfer get traced through the same wallet record used for the original payment.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.