Reference

How We Handle Your Account Information

We built Tekabat around clear privacy practices for Bangladesh players. Your account data, payment details through bKash, Nagad and Rocket, and game activity stay protected under the controls you'll read about here.

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Tekabat How We Handle Your Account Information
SECURITY SIGNALS

How We Protect Your Information

SSL Encryption

Every connection between your device and our servers runs over SSL encryption, so your login credentials, bKash, Nagad and Rocket payment details, and game activity stay protected from interception.

Wallet Verification

Before we process a withdrawal, we verify that the receiving bKash, Nagad or Rocket account matches the name on your Tekabat profile.

Payment Partner Standards

bKash, Nagad and Rocket require us to meet their security and data-handling rules before they process our deposits and withdrawals.

Limited Data Sharing

Game providers like Pragmatic Play and Evolution receive session tokens when you launch a title, but they don't see your full name, phone number or payment details.

Tekabat What We Collect and Why

What We Collect and Why

When you open an account, we collect your phone number, wallet details for bKash, Nagad or Rocket deposits, and verification documents to meet payment processor requirements. We log your game sessions,bet history and withdrawal requests so we can process payouts and resolve support queries. Your data stays on secure servers; we don't sell player information to third parties. Access to your account

details is restricted to staff handling payments, compliance checks and customer support. If you contact us through live chat or email, we store that conversation to improve service. You control what promotional messages you receive through your account settings. We use session cookies to keep you logged in across lobby, live casino and sportsbook without forcing repeated logins. Analytics help us see

which game categories players in Dhaka and other cities prefer, but we aggregate that data without tracking individual activity outside the platform. If local law or our payment partners require us to share information for fraud prevention or legal requests, we'll do so within the scope of those obligations. Otherwise, your privacy stays between you and Tekabat.

PRIVACY HELP

Privacy and Account Support Paths

Data Access Request Contact live chat or email support to request a copy of the personal data we hold in your account profile, including transaction history and verification documents. We'll send it within a few business days in a readable format you can save.
Account Deletion If you want to close your account and remove your data from our system, email support with your request. We'll process it after clearing any pending withdrawals and archiving records we're required to keep for payment compliance, usually around 90 days.
Privacy Questions Reach our support team through live chat in the lobby footer or the help section if you have questions about how we handle bKash, Nagad or Rocket payment details, what data we share with game providers, or how to update your communication preferences.

Common Privacy Terms Explained

What is personal data?

Personal data is any information that identifies you directly or indirectly, including your phone number, email, bKash or Nagad account name, verification documents, IP address, and game activity logs we collect when you use Tekabat.

What does SSL encryption mean?

SSL encryption scrambles the data traveling between your device and our servers so no one else can read your login details, payment information or account activity. You'll see a lock icon in your browser address bar when SSL is active.

What is a data access request?

A data access request lets you ask for a copy of the personal information we hold in your account, including transaction history, verification documents, and support chat logs. Contact our support team to file one, and we'll send the data within a few business days.

What are session cookies?

Session cookies are small files stored in your browser that keep you logged in as you move between lobby, live casino and sportsbook. They expire when you close the browser or log out, so each visit requires a fresh login unless you check 'remember me'.

What does KYC mean?

KYC stands for Know Your Customer, the process where we verify your identity using a photo ID and proof of your bKash, Nagad or Rocket account. Payment processors require this step before approving withdrawals to prevent fraud and meet Bangladesh financial rules.

What is data retention?

Data retention is how long we keep your account information after you close your profile. We archive transaction records and verification documents for around 90 days to meet payment compliance requirements, then securely delete files that aren't legally required.

Privacy Guide Questions

No. We don't sell player information to advertisers or third-party marketing firms. Your account details, payment history and game activity stay within Tekabat and the payment processors we use for bKash, Nagad and Rocket deposits, plus game providers when you launch a title.

Yes. Contact our support team through live chat or email and ask for a data access request. We'll send you a file with your account profile, transaction logs, verification documents, and any support conversations we've stored, usually within a few business days.

Your wallet information is encrypted with SSL when you enter it, and we store it on secure servers with restricted staff access. Before processing a withdrawal, we verify the receiving account matches your profile name to prevent unauthorized payouts.

After you request account closure, we clear your login access immediately and archive your transaction history and verification documents for around 90 days to meet payment compliance rules. Once that period ends, we securely delete files that aren't legally required to keep.

No. When you launch a slot or live table, providers like Pragmatic Play and Evolution receive a session token to log your game results, but they don't see your phone number, wallet details or full transaction history. We keep that information separate on our side.

Log into your account, go to settings, and turn off promotional messages under communication preferences. You'll still receive account-related emails like withdrawal confirmations and security alerts, but no marketing messages unless you turn them back on.
Reference

Privacy Guide Bangladesh

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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